Protection of Your Information

gn999's Privacy Policy

gn999's complete policy on the collection, storage, and protection of your personal information is described in detail here.

Last Updated: January 2026

Introduction

gn999 (referred to hereinafter as "we", "us", or "the platform") provides a safe and trusted online casino and sports betting experience for players in Bangladesh. We believe that protecting your personal information is our highest priority. This Privacy Policy document describes in detail what kinds of information we collect about you, how it is used, under what circumstances it is shared with third parties, and what your rights are.

By using the gn999 website or registering an account, you will be considered to have agreed to all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform and contact us for assistance.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

1. Information We Collect

We collect various types of information when you register, log in, or use services on gn999. We divide this information into the following categories:

1.1 Information You Provide Directly

When you create an account or use services on gn999, you voluntarily provide the following information:

  • Full name and date of birth (for age verification)
  • Email address
  • Mobile number
  • National ID or passport number (for identity verification)
  • Address
  • Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank details)
  • Security questions and answers

1.2 Automatically Collected Information

When you browse our platform, the following information is collected automatically:

  • IP address and device identification information
  • Browser type and version
  • Operating system information
  • Page visit history and click data
  • Session duration
  • Information obtained through cookies and tracking technologies

1.3 Transaction-Related Information

We store records of your deposit and withdrawal amounts, dates and methods, betting history, and bonus usage.

2. Purpose of Using Information

gn999 uses information collected under this privacy policy for the following legitimate purposes:

  • Account Management: To create, verify, and manage your account.
  • Age and Identity Verification: To prevent access by those under 21 years of age and to prevent fraud.
  • Payment Processing: To complete deposits and withdrawals securely.
  • Customer Support: To resolve your questions and issues.
  • Security: To detect and prevent suspicious activity.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Service Improvement: To improve the platform experience and introduce new features.
  • Communication: To send important updates, promotional offers, and system notifications.
  • Responsible Gaming: To monitor your playing patterns and identify problematic behavior.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small data files stored on your device that make the platform more personalized and effective.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Maintaining login sessions and security verification fall under this category. Without them, gn999 will not function properly.

3.2 Functionality Cookies

These cookies are used to remember your preferences, such as language selection and game filter settings.

3.3 Analytical Cookies

These cookies are used to collect statistical information about the use of our platform, which helps us improve our service quality. This information is completely anonymous.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

4. Information Sharing and Disclosure

gn999 never sells or rents your personal information for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing, technical infrastructure management, and customer support. These organizations operate under strict confidentiality agreements and only receive information necessary for their specific service.

4.2 Legal Obligations

We may be required to share information with relevant authorities under court orders, lawful requests from investigative authorities, or the requirements of applicable law.

4.3 Fraud and Security

Cooperation with relevant authorities may occur for the purposes of preventing money laundering, detecting fraud, and ensuring platform security.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new ownership. In such circumstances, we will notify you in advance.

5. Data Security Measures

gn999 takes industry-standard technical and administrative measures to keep your personal information secure:

  • SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
  • Secure Servers: Your information is stored on high-security servers.
  • Access Controls: Only authorized personnel can access the necessary information.
  • Regular Security Testing: Regular security audits are conducted to identify potential vulnerabilities.
  • Two-Factor Verification: Two-factor authentication is provided for account protection.
  • Employee Training: Our team members receive regular training on privacy and security.

However, we cannot guarantee complete security as no transmission of information over the internet is entirely secure. Keep your account password confidential and contact us immediately if you notice any suspicious activity.

6. Data Retention Period

We retain your personal information only for as long as necessary. Generally:

  • Information for active accounts is kept until the account is closed.
  • After account closure, information required to meet legal and regulatory obligations is retained for the specified period.
  • Transaction records are retained long-term for financial reporting and auditing purposes.
  • Security logs are retained for a specified period and then securely deleted.

Once the retention period ends, your personal information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Know

You may request at any time to know what information we hold about you. After verification, we will provide you with a copy of your information.

7.2 Right to Correction

If there are any errors or inaccuracies in your personal information, you may request a correction. You can also update some information yourself from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. To unsubscribe from marketing emails, use the link provided at the bottom of the email or contact us.

To exercise these rights, contact us at [email protected].

8. Protection of Minors' Information

gn999 provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors. If you believe a minor has registered on our platform, please contact us immediately. We will promptly suspend and investigate the relevant account and delete the information.

9. Third-Party Links and Services

The gn999 platform integrates services from various game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, etc.) and payment processors. These third-party services have their own privacy policies and we are not responsible for their information practices. We recommend that you read the privacy policies of those services separately.

10. International Transfer of Information

Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that it is done with appropriate security measures and in compliance with applicable legal regulations. Countries to which your information may be transferred may not have the same level of protection as Bangladesh, but we contractually ensure adequate protection of your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. For important changes, we will take the following steps:

  • The "Last Updated" date at the top of the page will be changed.
  • Registered users will be notified of significant changes by email.
  • A notice will be displayed on the platform.

Continued use of the platform after changes will be considered your agreement to the updated policy. We recommend visiting this page regularly.

12. Complaint Resolution

If you have any complaints about how your personal information is handled, please contact our support team first. We take every complaint seriously and try to provide a resolution as quickly as possible. If you are not satisfied with the resolution we provide, you may file a complaint with the relevant data protection authority.

Contact us for any privacy-related questions or requests:

Email: [email protected]

24/7 live chat support is available in Bengali.